Updated May 11, 2025
Terms and Privacy Policy
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Terms of Service
Welcome to Brand Casa! By subscribing to or using our services, you agree to the following Terms of Service ("Terms"). Please read them carefully.
1. Services Provided
Brand Casa offers a subscription-based creative service that includes graphic design, video editing, copywriting, digital ads, web and landing page design, email templates, and other marketing collateral. Subscribers may submit an unlimited number of requests, which will be fulfilled based on their selected plan's active project limit.
2. Membership and Plans
Subscriptions are billed monthly and renew automatically unless canceled before the next billing cycle.
Each plan includes a limit on the number of active tasks being worked on concurrently. Once a task is completed, the next in the queue will begin.
All subscriptions are non-refundable unless otherwise specified.
You may upgrade, downgrade, pause, or cancel your plan at any time. Changes take effect at the start of your next billing cycle.
3. User Responsibilities
You are responsible for providing complete and accurate briefs for each request.
You are responsible for ensuring that any assets provided (logos, fonts, photos, etc.) are owned by you or licensed appropriately.
You agree not to submit any content that is unlawful, infringing, or harmful.
4. Turnaround Time
Brand Casa does not guarantee specific completion times and is not liable for delays caused by incomplete briefs or delayed feedback.
Most standard tasks are delivered within 2-3 business days. More complex tasks may require additional time, which will be clearly communicated.
5. Revisons
Unlimited revisions are included in your subscription. We will continue to revise the task until you are satisfied, within the scope of the original request.
Substantial changes that shift the scope of the original brief may be treated as a new request.
6. Ownership
Upon final payment, you retain full ownership of all final deliverables.
Brand Casa retains the right to display work in its portfolio unless a non-disclosure agreement (NDA) is signed.
Stock photography, illustrations, and fonts used in projects may be subject to third-party license terms.
7. Communication
All project communication should take place through the Brand Casa dashboard or designated email address.
You agree to respond in a timely manner to project drafts or revision requests. Prolonged delays (over 10 business days) may result in your task being marked as complete.
8. AI Tools and Automation
Brand Casa may use artificial intelligence tools to assist in creative development, brief enhancement, or project suggestions. These tools are proprietary and designed to enhance your experience.
9. Legal Liability and Indemnification
You acknowledge that Brand Casa is a creative services provider and does not offer legal advice. While we strive to ensure high-quality, professional work, you are solely responsible for the final use of any deliverables. Brand Casa shall not be held liable for any damages, claims, legal actions, or losses resulting from your use of the content we create, including but not limited to copyright infringement, regulatory non-compliance, or misuse of deliverables.
By using our services, you agree to indemnify and hold harmless Brand Casa, its employees, contractors, and affiliates from any claims, liabilities, or legal expenses arising from your use of our work in any context, industry, or market.
10. Termination
We reserve the right to terminate or suspend your account for any reason, including but not limited to: violations of these Terms, non-payment, or abusive behavior.
11. Disclaimers
Brand Casa provides its services "as-is" and makes no warranties, express or implied, regarding the quality or results of creative work.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Puerto Rico.
13. Contact
If you have any questions about these Terms, please contact us at create@brandcasa.io
Privacy Policy
At Brand Casa, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our platform, dashboard, and services.
1. Information We Collect
Personal Information: Your name, email address, company name, payment information, and any other contact details provided upon signup or billing.
Project Information: Creative briefs, brand guidelines, files, and any content submitted through the dashboard.
Usage Data: IP address, browser type, operating system, and usage behavior within the Brand Casa platform.
2. How We Use Your Information
We use your data to:
Deliver and improve our creative services
Personalize your dashboard experience and AI-powered suggestions
Communicate with you regarding your subscription, projects, and updates
Send occasional service-related communications, such as billing or system updates
3. Data Sharing
We do not sell your data. We may share your information with trusted third parties for the following purposes:
Payment processing (e.g., Stripe)
AI services and project automation
Project management tools (e.g., Trello or equivalent)
Legal or regulatory compliance
All vendors are required to maintain confidentiality and data security.
4. Data Security
We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may:
Request access to or deletion of your personal information
Request that we stop using your information for marketing
Update your contact or billing details at any time via your dashboard
6. Data Retention
We retain your account information and project files for as long as you remain a customer, or as required by law. You may request deletion of your account at any time.
7. Cookies and Tracking
We use cookies to improve site functionality and personalize your experience. You may disable cookies through your browser settings.
8. Children's Policy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. International Users
If you access Brand Casa from outside of Puerto Rico or the U.S., you consent to the processing of your data in accordance with this policy and applicable laws.
10. Updates to this Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or through your dashboard.
11. Contact
If you have any questions about this Privacy Policy, please email us at create@brandcasa.io
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